Our study guides & audio reviews are protected by Federal Copyright and DMCA Laws. Any material included herein, is written by us or used with written permission from the copyright owner. It is illegal to resell, share or distribute all or part of this material. Violators are subject to legal action, fines and incarceration. Violators will also be reported to Excelsior College, Dean of Nursing, and could be subject to dismissal for violation of their honesty policy.
Our study guides are updated annually as needed. Some years show no changes to curriculum, textbooks, and areas of study - no update or revision is needed if this occurs. When updates become available, they will be sent via email / download to all customers who have purchased any single study guide item (CD or digital) within the past 3 months. For those who purchase the larger 'bundles', updates will be automatically provided via email/digital download for 3 months after purchase - you may inquire at anytime for available updates up to 1 year after purchase of the 'bundle'.
We offer product support for all single purchase study guides for 90 days after purchase and up to 1 year after purchase of the 'bundle'. For single purchase study guides we can reset or send a download link to you up to 90 days after purchase (1 yr for the 'bundle').
Our return policy is only for CDs that are damaged or unusable and a replacement will be sent when the damaged item has been returned to us. If you have a problem downloading, please check our FAQ page or email for assistance. We'll be happy to help in any way that we can!
For digital downloads: No refunds are issued once the product link has been accessed. If you have a problem with your download, please email, and we'll work together to solve it! See 'Wrong Product /Order Error' section below.
We gladly accept returns with the following conditions:
•Items must be unopened, unused and in saleable condition
•Items must be sent back within 7 days of your original receipt of the item.
•You must first contact us for a return authorization.
Wrong Product / Order Error:
Please purchase the study guide associated with the exam you will be taking - if you're unsure - just email, we'll be happy to help! We list our study guide titles to match the corresponding exam.
We have a 4 step 'fool-proof' purchase sequence in place to eliminate order errors.
1. Each item has a separate purchase button so there is less likelihood of purchase error.
2. When you click on a purchase button, the item is sent to your ‘shopping cart’ where it is clearly listed and you can see exactly which item you have added. You have the option at this time to edit your shopping cart and remove an item if it is the incorrect choice.
3. When you click the checkout button, the item is again clearly listed on your PayPal checkout screen so that you know exactly which item you have purchased. If you discover an error, simply close the checkout screen.
4. For digital downloads, once payment is made, the download link page & instructions, again, clearly lists the item you have purchased. If the item is in error, do not click on the download link. Once the download link has been accessed, there will be no refund or exchange.
If you do make an error, just email! CD returns will incur a $5.00 restocking fee per item.
Returns are only accepted as stated above, but reasonable requests are always considered.
Email our customer service representative Kay at firstname.lastname@example.org for assistance.
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